FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Currently I only ship within the UK
How long does shipping take?
All orders are shipped second class as standard via the Royal Mail which is 2-3 working days for delivery.
How do I track my order?
Your Tracking information will be included within your dispatch email, please feel welcome to contact me if you need further help.
Returns
How do I return an item?
I am confident you will love your order, but should you have a reason you wish to return it to me please contact me.
Please note that personalised gifts are not accepted for returns or exchanges unless they are damaged or have a fault.
How long does it take to process my return?
Answer here
Can I exchange for a different item?
Exchanges may be possible depending on stock availability, please request this in your contact form and I will do my best to accommodate
Collection Orders
Can I collect my order?
Yes! If you are a local customer you can collect from me, if you request collection you will receive an email with collection details and times.